Returns, Repairs & Shine Guarantee

At Pretty Pickie, we want you to love your jewelry. If you need to return an eligible item, have a question about a repair, or need help with your order, we’re here to help.

Regular Jewelry — 90-Day Returns

Non-custom jewelry that is not marked final sale is eligible for return when you contact us within 90 days of delivery or in-store purchase.

Items must be:

• Unworn and unused
• In their original condition
• Returned with original packaging and tags, when applicable

Customers are responsible for return shipping costs. Original shipping charges, including upgraded or expedited shipping, are non-refundable unless the return is due to an error by Pretty Pickie.

Once we receive and inspect your return, approved refunds will be issued to your original payment method.

1-Year Shine Guarantee

Our non-final-sale stainless steel jewelry comes with a 1-Year Shine Guarantee. If your piece tarnishes within one year of delivery or in-store purchase, we’ll replace it free of charge.

To request a replacement, email hello@prettypickie.com with your order number or proof of purchase and clear photos showing the tarnishing.

This guarantee covers tarnishing during normal wear. It does not cover lost or stolen jewelry, breakage, scratches, or accidental damage.

Other materials and final-sale items are excluded from the Shine Guarantee.

The Shine Guarantee is separate from our 90-day return policy. Jewelry does not need to be unworn to qualify for a tarnish replacement.

Permanent Jewelry — Final Sale & Repairs

Permanent jewelry is custom cut and fitted specifically for you, so all permanent jewelry purchases are final sale. Returns and exchanges are not available for changes of mind or sizing preferences.

If Your Jewelry Comes Off

If you still have the chain, bring it into the store. We’ll inspect it and let you know whether it can be reconnected or re-zapped.

Repair, re-zapping, resizing, or replacement fees may apply depending on the condition of the piece and the work needed. We’ll explain any charges before proceeding.

If Your Chain Is Damaged

Stretched, crushed, broken, cut, or otherwise damaged chains may need additional repairs or may no longer be usable. If the chain cannot be safely repaired, a replacement chain may need to be purchased.

Damage caused by snagging, pulling, cutting, accidents, or normal wear is not considered a manufacturing defect.

If Your Chain Is Lost

Lost permanent jewelry is not eligible for a free replacement, including when a piece comes off and the chain cannot be found.

If this happens, visit or contact us to discuss purchasing a replacement.

If There Is a Problem With the Original Weld

Please contact us promptly and bring your jewelry into the store for inspection. If we confirm an issue with our original weld or workmanship, we’ll correct it at no charge.

DIY Permanent Jewelry Kits — Final Sale

All DIY permanent jewelry kits are final sale. Chains and components may be cut, installed, or altered after delivery, so we cannot accept returns or exchanges for changes of mind.

Please measure carefully and follow the kit instructions. Damage caused by incorrect measuring, cutting, installation, alteration, or use of components is not covered as a product defect. This also applies to accidental damage from pulling or snagging.

If your kit arrives with a missing, damaged, incorrect, or defective component, contact us with your order number and clear photos, when applicable.

Personalized & Custom Jewelry — Final Sale

Jewelry made especially for you is final sale. This includes:

• Engraved pieces
• Items personalized with names, initials, dates, photos, or other customer-provided information
• Pieces specially sized outside our standard size options
• Custom designs and special requests

Please double-check your spelling, dates, sizing, and other customization details before placing your order. Returns and exchanges are not available for errors in customer-submitted information.

If we make your piece differently from the specifications you submitted, please contact us so we can make it right.

Charm Bar Jewelry — Final Sale

Each Charm Bar piece is assembled using your selected chain, charms, and arrangement. Once assembled, it is final sale and cannot be returned or exchanged for a change of mind.

Please review your selections before assembly. If we assemble your piece differently from what you approved, or you believe it has a manufacturing defect, please contact us.

Damaged, Incorrect, or Missing Items

Please check your order when it arrives. If an item arrives damaged, incorrect, or missing, contact us within 48 hours of delivery whenever possible so we can address it promptly.

Include your order number and clear photos of the item and packaging, when applicable.

After reviewing the issue, we may offer a repair, replacement, replacement component, or refund, depending on the circumstances.

Product Defects

If you discover a possible manufacturing defect, contact us as soon as reasonably possible with your order number or proof of purchase and clear photos.

We’ll review the issue and determine the appropriate solution.

Normal wear, accidental damage, snagging, pulling, improper care, misuse, and damage caused by customer alteration are not considered manufacturing defects. Tarnishing covered by the 1-Year Shine Guarantee is handled under that guarantee.

Final-sale items are not eligible for change-of-mind returns or exchanges, but you may still contact us about an item that arrived damaged, was supplied incorrectly, or has a manufacturing defect.

This policy does not affect your rights under applicable law.

How to Start a Return or Get Help

Email hello@prettypickie.com with:

• Your name
• Your order number or in-store purchase details
• The reason for your return or a description of the issue
• Photos, when applicable

Please contact us before mailing a return so we can confirm eligibility and provide instructions. Returns sent without authorization may not be accepted.

For permanent jewelry repairs, please bring your chain into the store so we can assess it.

Questions about your jewelry or your order? We’re happy to help.