Pretty Pickie Return and Permanent Jewelry Policy

Return Policy

Pretty Pickie wants to ensure you're completely happy with your purchase! That's why we offer a hassle-free 90-day return and refund policy, excluding custom pieces.

Here's what you need to know:

Returns:

• Return Window: You have 90 days from receiving your order to initiate a return.
• Eligible Items: Most unused and unworn items in original packaging with tags attached can be returned. Exceptions apply to custom pieces (explained below).
• Return Initiation: Contact us at hello@prettypickie.com to start your return. We'll provide easy-to-follow instructions and information on how to return your items.
• Return Processing: Once we receive your return and confirm it meets the conditions, we'll issue a full refund to your original payment method within 5 business days.

Return Exceptions:

• Custom Orders: Unfortunately, custom-made pieces cannot be returned due to their personalized nature.

Damages and Issues:

• Inspect your order upon arrival! If you receive a defective, damaged, or incorrect item, contact us immediately at hello@prettypickie.com. We'll promptly arrange a replacement or full refund, including your return shipping cost.

Permanent Jewelry Policy

Gold-Filled and Sterling Silver

• Free repair within 60 days of purchase
• After 60 days: $15 repair fee applies

Solid Gold

• Inspect and approve quality upon receipt
• Free rewelding if broken

Important Notes

• All custom-fitted items (e.g., bracelets) are final sale
• No returns on custom pieces
• We do not replace lost items or chains
• We aim to provide fair service while protecting our business

Additional Information:

• Questions? We're happy to help! Reach out to our friendly customer service team at hello@prettypickie.com with any return-related inquiries.