Refund Policy

Returns, Refunds & Exchanges

Last Updated: August 25, 2026

We want you to love what you get from Pretty Pickie. Because we sell both regular jewelry and custom-fitted or personalized pieces, our return policy is different for online purchases and in-store purchases.

Please review the section that applies to your purchase.

Online Purchases

90-Day Returns

Most eligible items purchased online may be returned within 90 days of delivery.

To qualify for a return, the item must be:

  • Unworn and unused
  • In its original condition
  • Free from damage, stains, perfume, makeup, or other signs of wear
  • Returned with any original packaging, tags, or included accessories

Items That Cannot Be Returned

The following are final sale unless the item arrives defective or we made an error:

  • Personalized or engraved jewelry
  • Custom or made-to-order pieces
  • Permanent jewelry services
  • Earrings
  • Gift cards
  • Items specifically marked Final Sale
  • Items that have been worn, altered, damaged, or used

Personalized items cannot normally be returned because they were created specifically for you.

Starting a Return

Email hello@prettypickie.com with:

  • Your order number
  • The item you would like to return
  • The reason for the return
  • Photos, if the item is damaged or there is another product issue

We'll reply with return instructions.

Please do not send a return without contacting us first.

Return Shipping

For regular returns or change-of-mind purchases:

  • The customer is responsible for return shipping
  • We strongly recommend using a trackable shipping method
  • Please keep your tracking information until your refund is complete

Original shipping charges are generally non-refundable unless the return resulted from an error by Pretty Pickie or as otherwise required by law.

Refunds

Once we receive and inspect your return, we'll let you know whether it has been approved.

Approved refunds are issued to the original payment method, generally within 5 business days after we process the return.

Your bank or card provider may take additional time to post the refund to your account.

Damaged, Defective or Incorrect Orders

If we sent you the wrong item or your order arrived damaged or defective, please contact us as soon as possible.

Email hello@prettypickie.com with:

  • Your order number
  • A description of the problem
  • Clear photos showing the issue

Please contact us within 7 days of delivery when possible so we can resolve shipping damage or order errors quickly.

If the problem is our responsibility, we'll work with you on an appropriate repair, replacement, or refund and will cover any required return shipping.

Personalized & Custom Jewelry

Personalized jewelry is made specifically for you and is therefore final sale.

This includes items such as:

  • Engraved jewelry
  • Initial or name jewelry
  • Custom-sized pieces
  • Special-order designs
  • Other items clearly identified as personalized or custom

Please carefully check spelling, initials, sizes, dates, and other customization information before submitting your order.

If we make a customization mistake, contact us and we'll make it right.

Permanent Jewelry

Permanent jewelry is custom cut and fitted specifically to you before being connected, so permanent jewelry purchases are final sale.

However, final sale does not mean we won't help you if something happens.

If Your Permanent Jewelry Comes Off

Permanent jewelry is designed for everyday wear, but it is still jewelry.

A chain can break or come off if it is:

  • Pulled or snagged
  • Caught on clothing, furniture, equipment, or another object
  • Stretched
  • Cut
  • Damaged during sports, work, sleep, or other activities
  • Exposed to enough force to break the chain or connecting point

You Still Have the Chain

Bring it back to us.

If your chain is still in usable condition, we can often reconnect or re-zap it.

For Gold-Filled and Sterling Silver permanent jewelry:

Re-zapping is free within 60 days of your original appointment when the original chain is brought back and can be safely repaired.

After 60 days, a $15 repair/re-zap fee may apply.

Some repairs may require replacing a jump ring or a damaged portion of chain.

You Lost the Chain

Unfortunately, a lost chain is not considered a repair.

If the bracelet, anklet, necklace, or other piece comes off and the jewelry itself is lost, we generally cannot provide a free replacement because we cannot inspect the piece or determine what caused it to come off.

Please still contact or visit us. We will always try to help and can discuss replacement options.

Your Chain Is Stretched or Damaged

If the chain has been severely stretched, crushed, pulled apart, cut, or otherwise damaged, it may not be repairable.

In that situation, a replacement chain may need to be purchased.

Problems With the Original Weld

If you believe there is a problem with the original connection or workmanship, please contact us promptly.

We'll inspect the piece and do our best to make it right when the issue appears to be related to our workmanship.

Please bring the jewelry with you whenever possible.

In-Store Purchases

In-Store Sales Are Final Sale

Purchases made inside Pretty Pickie Boutique are final sale and are not eligible for refunds.

However, eligible merchandise may be exchanged or returned for store credit within 7 days of purchase.

The item must be:

  • Unworn
  • Unused
  • In original condition
  • Accompanied by the original receipt or other proof of purchase

In-Store Items That Cannot Be Exchanged

The following are final sale and cannot be returned or exchanged:

  • Permanent jewelry
  • Personalized or engraved jewelry
  • Custom or made-to-order items
  • Earrings
  • Gift cards
  • Sale or clearance merchandise
  • Items marked Final Sale
  • Worn, used, altered, or damaged merchandise

Defective merchandise and errors by Pretty Pickie will be handled separately from ordinary change-of-mind returns.

Jewelry Repairs

Jewelry is delicate by nature, and normal wear, pulling, snagging, bending, or accidental damage can occur.

If you have a problem with a Pretty Pickie piece, bring it in or contact us before assuming it needs to be replaced.

Many problems can be repaired.

We'll inspect the item and let you know whether:

  • We can repair it
  • A repair fee applies
  • A replacement part is needed
  • The item needs to be replaced

We genuinely want to help when something goes wrong.

International Returns

International customers may return eligible online purchases under the same general return rules above.

Customers are responsible for:

  • International return shipping
  • Tracking
  • Any applicable customs or carrier fees associated with the return

Please contact us before shipping an international return so we can provide instructions.

Need Help?

Have a question about a return, repair, or permanent jewelry piece?

Email: hello@prettypickie.com
Phone: (559) 825-7259

Pretty Pickie Boutique
184 E Via Del Parque
Fresno, CA 93720

We typically respond within 1 business day, Monday–Friday.

Contact form