Pretty Pickie FAQ: Your Guide to Jewelry Care, Orders & More ✨

Sparkling Answers ✨

What is permanent jewelry?

Permanent jewelry is a beautiful chain (anklet, bracelet, or necklace) that's securely welded onto your wrist or ankle by an experienced jeweler. It's a clasp-free way to rock your favorite pieces 24/7!

Is it painful to get permanent jewelry?

Nope! Our painless welding process uses a tiny zap to create a secure bond. It's a quick and comfortable experience.

How long does the appointment take?

Appointments typically take around 15-20 minutes, allowing for you to choose your chain, charm (optional), and ensure a perfect fit before welding.

What if I want to take it off later?

No problem! While permanent, it's not forever. If you ever need to remove your piece, simply snip it off with sharp scissors or nail clippers at the weld point.

Can I get a permanent necklace?

Absolutely! We offer permanent necklaces alongside anklets and bracelets.

What if my permanent jewelry breaks?

We offer complimentary repairs within 60 days of purchase for any minor issues. After that, a small repair fee may apply. Just book a repair appointment online or contact us!

Ready to Book Your Appointment?

Head over to our booking page to secure your spot! Remember, each appointment is for one person, so if your friends are joining the fun, they'll each need to book their own time.

What is your return policy?

We offer a hassle-free return policy! You can return unworn, undamaged items within 30 days of purchase for a full refund (minus any shipping costs). Please refer to our full "Return Policy" for detailed instructions and exceptions.

Do you offer gift wrapping?

Absolutely! We offer beautiful gift wrapping for a special touch on any purchase. Simply select the option at checkout for a small additional fee.

How do I care for my jewelry?

For long-lasting sparkle, check out our "Jewelry Care Tips" guide on our blog page! We provide recommendations on cleaning and storing your jewelry pieces based on the materials used.

Can I wear your jewelry every day?

Many of our pieces are designed for everyday wear! However, some delicate pieces or those with special finishes may require a bit more care. We recommend checking the product description for specific recommendations.

Where can I find your store location?

We're located at 184 E Via Del Parque Fresno, Ca 93720 in the River Park Shopping Center across from Me n Eds Pizza! Come visit us and explore our stunning collection of jewelry in person.

What are your payment methods?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal for your convenience.

What are your store hours?

We're open seven days a week to help you find your perfect sparkle! Our current hours are: Monday, Tuesday, and Wednesday from 11:00 AM to 7:00 PM, Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Is your jewelry ethically sourced?

Yes, we are committed to ethical sourcing! We work with suppliers who adhere to strict ethical and environmental standards. Our gemstones are sourced responsibly, ensuring fair wages and environmentally friendly practices.

What if my jewelry doesn't fit well after purchase?

If your jewelry doesn't fit as expected, please contact us within 15 days of receiving your order. We'll guide you on the best way to exchange or resize the piece to ensure it fits you perfectly.

How can I find my ring size or bracelet size?

Finding your ring or bracelet size is important for a comfortable fit. Check out our "Jewelry Sizing Guide" for step-by-step instructions on measuring your size accurately.

What if an item I want is out of stock?

If an item you desire is out of stock, you can sign up for our restock notifications. We'll notify you via email as soon as the item is back in stock so you can make your purchase.

Do you offer repair services for damaged jewelry?

Yes, we offer repair services for damaged jewelry (both permanent and non-permanent pieces). For minor repairs on permanent jewelry, we offer complimentary repairs within 60 days of purchase. After 60 days, a small repair fee may apply. For more extensive repairs or damage to non-permanent jewelry, contact us for a quote.

What if I'm not sure which jewelry piece to choose as a gift?

If you're unsure about the perfect gift, our team is here to assist you! Reach out to us at with details about the recipient's preferences, and we'll provide personalized recommendations to make your gift sparkle!

Is it safe to wear your jewelry if I have allergies or sensitive skin?

Our jewelry is crafted with hypoallergenic and nickel-free materials, making it safe for sensitive skin. However, if you have specific allergies, we recommend consulting with a dermatologist before making a purchase.

What if my jewelry breaks or gets damaged after the purchase?

Accidents happen! If your non-permanent jewelry breaks or gets damaged, contact us at with a photo and details of the damage. We'll guide you on repair options or possible replacements.

How can I best store my jewelry to prevent tangling and damage?

Storing your jewelry properly is crucial. Check out our "Jewelry Storage Tips" guide on our website for advice on how to organize and store your pieces to avoid tangling and damage.

What's the difference between gold-filled and gold-plated jewelry?

Gold-filled jewelry has a thicker layer of gold bonded to the base metal, making it more durable and long-lasting compared to gold-plated jewelry. Our product descriptions provide details on the materials used for each piece.

Can I wear your jewelry during workouts or physical activities?

While our jewelry is durable, we recommend removing it during intense workouts or physical activities to prevent damage. Sweat and excessive movement may affect its appearance and longevity.

Do you offer discounts for bulk purchases or bridal parties?

Yes, we offer special discounts for bulk purchases and bridal parties! Contact us at for more details on discounts and customization options for your special occasion.

How can I track my order and estimated delivery time?

Once your order is shipped, you'll receive a tracking number via email to track its status. For estimated delivery times, refer to our "Shipping and Delivery" section in the main menu.

What's your policy on canceled orders and order modifications?

You can cancel or modify your order within 24 hours of placing it. Contact us at with your request and order details, and we'll assist you accordingly.